Privacy Policy

At Wonder Water we respect your privacy and value the relationship we have with you. This privacy policy applies to you if you are using or visiting our website, or if you are a customer. It sets out how our website operates, and how we collect, use and store personal information (i.e. any information that could be used to identify you personally).

You may choose to provide us with personal information when you visit our website. For example, if you decide to complete an application, you will be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group and gender. If you would prefer that we not collect any personal information from you, please do not provide us with this information, although obviously if you don’t provide us with any information we ask for, it might mean that we won’t be able to supply you with the products you want. We will store and use your information for the purposes and in the ways set out in this policy. In addition to the information you give us, you also agree that we can:

• collect information about your personal finances from credit reporting agencies, current and previous employers and another person like a bank or lender who may have information relevant to your credit history;
• check this information against records held by government agencies (like the NZTA); and
• record any telephone calls between us and use those recordings for training, evidence or security purposes.

You agree that we can use your personal information to do any of the following:

• decide whether to open an account in your name with us, including assessing whether you will be able to make any payments without coming under financial pressure;
• manage your account, including monitoring payments;
• decide whether to give you any other products you want to buy;
• let you know about products, event information, promotions or tips via text message, email, telephone or post. If you don’t want to receive this information just email us at info@wonderwater.co.mz with the word STOP in the subject bar.
• provide other services to you and manage your relationship with us;
• help us run our business and meet any legal obligations we have; and
• conduct market research and statistical analysis.

You agree that we can give your information to:

• members of the Greenfield Global Group (being any company or business that is associated with Wonder Water Limited)
• our agents and people who provide us with services;
• reputable market research organisations (you can opt out of this if you want)
• credit reporting agencies who may hold and use that information to provide their credit reporting services;
• debt collection agencies and law firms;
• anyone we transfer our rights and obligations to in connection with your account or products, or that we are considering transferring them to; and
• anyone else we need to contact to carry out your instructions.

We will not provide your personal information to anyone outside Wonder Water or the Greenfield Global Group for marketing purposes except as set out in this policy.

We might sometimes be legally required to give your personal information to someone. For example, we might have to give it to the police or a government agency like the Inland Revenue. We will only provide the information if we reasonably believe the person asking for it is properly authorised to do so or that we are required by law to provide it, and we will always try to let you know beforehand (unless we are prevented from doing so by law or practically). Additionally, we may also disclose any information when it is necessary to prevent physical harm or financial loss, or where we suspect illegal activity.

We maintain reasonable safeguards to protect this website against unauthorised disclosure, use, alteration or destruction of the personal information you provide on the site and we comply with our obligations under the Privacy Act 1993. Information may be stored physically or electronically and will be kept securely. We will take reasonable steps to ensure your information is accurate although that depends primarily on you providing us with the correct information and keeping it updated. You can check your information and if it is not correct, ask us to update it. We won’t give your personal information to anyone else except in the circumstances set out in this policy or in any other agreement you have with us. If you have any questions about our website’s security you can send an email to info@wonderwater.co.nz.

We may revise this policy from time to time. If we decide to do so, we will post the revised policy here. We suggest that you periodically check. The effective date of the policy is at the top of this page.

Preferences

You can manage and control how you receive communications from us, and the type of communications you receive. While we must have a means of contacting you in respect of your account and products, you can choose not to receive promotional material, newsletters and product information. To unsubscribe from promotional emails simply click the “unsubscribe” link at the bottom of the email from us, or email us at info@wonderwater.co.nz. You can use the same address to unsubscribe from text messages, and manage mail or phone communications.

Updating your information

You have the right under the Privacy Act 1993 to see the information that we hold about you and you can ask us to correct any mistakes in it. If we don’t agree to make the change you can ask us to include a note on your personal information saying you asked for a correction. You agree that the information we give to credit reporting agencies about you may include details about your repayment history, whether any account is current and any overdue or dishonoured payments. We can also give them your Driver’s Licence and other information we hold about you. This is known as “positive credit reporting” because it isn’t just about payments that haven’t been made. The credit reporting agency can use this information to provide their services to their clients (subject to their obligations under the Credit Reporting Privacy Code).

If you want to know more about credit reporting or your rights visit www.privacy.org.nz. We take your privacy seriously. If you have any questions, comments or concerns about our privacy practices, please contact us by email at info@wonderwater.co.nz.